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Free UK parcel dispute checker
What does Parcel Refund do?
Parcel Refund helps with missing, late, damaged, stolen and lost return parcels. It uses deterministic rules, not AI decisions, to show who to contact first, what evidence to keep and when to escalate. The route check is free; complete recovery plans cost £2.99-£9.99 one-off.
3 quick steps
How it works
Tell us what happened
Add the details
Get your claim letter
Get a complaint email that fits your order and the law.
The route check is free. Your complete plan is priced clearly before checkout.
Visual refund guides
See the refund route before you write.
Original decision trees, timelines and checklists make the evidence, responsibility and escalation path easier to scan.
Royal Mail lost-parcel claim route
Identify who should claim, preserve the right evidence and follow the correct escalation path.
Open the visual guide
Amazon missing-delivery decision tree
Move from Your Orders through evidence, fulfilment route, marketplace protection and payment options.
Open the visual guide
Retailer or courier responsibility
See when delivery risk normally stays with the trader and where the independent-carrier exception applies.
Open the visual guideNot legal advice
Rule-based consumer guidance for UK delivery disputes.
Citizens Advice
Useful public guidance for orders that do not arrive.
Which?
Plain English guidance on late, missing, and damaged deliveries.
Reviewed May 2026
Checked against public consumer guidance and carrier terms.
Find the right refund route
Free route check first. Complete recovery plans cost £2.99-£9.99 one-off.
No signup. No subscription. Secure checkout only if you choose the full plan.
What the checker helps with
Example situations only. Outcomes depend on the evidence, retailer response, and payment method.
Retailer says to contact the courier
Send a retailer-first complaint that explains why the seller still has to deal with it.
Tracking says delivered, but nothing arrived
Use your screenshots, delivery photo, and neighbour checks to ask for a refund or replacement.
Retailer refuses after your first message
See when to chase, when to complain formally, and when your bank may be the next route.
Frequently Asked Questions
Explore the right parcel refund route
For in-depth UK delivery dispute walkthroughs, browse our parcel refund UK guides covering Royal Mail compensation rules, Evri lost parcel claims, and your rights under the Consumer Rights Act 2015.
If you are dealing with a courier-specific problem, compare the steps for Royal Mail compensation, Evri lost parcel claim, DPD missing parcel refund, Yodel delivery issue help, Amazon Logistics delivery problems, UPS parcel claim help, and FedEx delivery problem steps.
If you already know the type of dispute, go straight to the parcel refund process for delivered but not received claims, doorstep theft refund process, late delivery refund process, damaged parcel refund process, or return parcel lost refund process.
Before raising a claim, check what proof you need for a parcel refund so you have the right evidence ready.