UK parcel delivery rights
Plain English explainers for the legal principles behind parcel refund claims. These pages support the practical guides and templates without replacing legal advice.
Retailer vs courier responsibility
Who to contact first when a parcel is missing, damaged or marked delivered.
Consumer Rights Act delivery refunds
How UK delivery risk usually works for online purchases.
Proof of delivery disputes
How to respond to photos, signatures, GPS scans and safe-place claims.
Section 75 and chargeback
Payment escalation when the retailer refuses to resolve the delivery issue.
Proof required for a refund
Evidence to save before you write, escalate or contact your bank.
Refund refused
What to do after a retailer or courier rejects the first complaint.
Section 75 credit card protection
Complete guide to Section 75 of the Consumer Credit Act for parcel disputes.
Postal Redress Service (POSTRS)
Independent ombudsman for Royal Mail, Evri, DPD, Yodel and Parcelforce.