Parcel complaint letter templates
Use a free basic template when you need wording fast, or start the checker for a letter based on your retailer, courier, evidence, timeline and payment method.
Lost parcel complaint letter
For orders stuck in transit, accepted as lost, or never delivered.
Delivered but not received letter
For delivered scans, weak proof, wrong-door photos or no signature.
Retailer refusing refund letter
For refusals, courier redirection, closed tickets or vague investigation replies.
Section 75 claim letter
Credit-card claim letter for parcel disputes between £100 and £30,000.
Chargeback letter
Letter for Visa, Mastercard or Amex chargeback when the retailer refuses.
Late delivery compensation letter
Letter for missed delivery windows referencing CRA 2015 and Consumer Contracts Regulations.
Damaged parcel complaint letter
Letter exercising the Section 20 short-term right to reject within 30 days.