UK parcel refund guides

Choose the delivery problem that matches your case. These guides explain who to contact, what evidence to save, what to say, and when to escalate.

Delivered but not received

For tracking that says delivered when nothing arrived.

For parcels stuck in transit or accepted as lost by the delivery network.

For cases where the seller pushes you to the courier or closes the complaint.

For parcels left outside, in an exposed safe place, or taken before you received them.

For returns that were posted back but not refunded.

For broken, crushed, wet, or otherwise damaged items.

For delays that caused a missed deadline or unresolved order.