Retailer parcel refund guides
Many parcel searches start with the shop or marketplace. These pages explain the practical route for missing orders, platform buyer protection, and when a formal complaint helps.
Amazon parcel not received
Amazon order checks, delivery photos, A-to-Z Guarantee and refund steps.
Vinted parcel lost refund
Vinted buyer protection, tracking evidence and seller communication.
eBay item not received
eBay Money Back Guarantee, evidence and payment escalation.
ASOS
ASOS missing, late or damaged parcels under the Consumer Rights Act 2015.
Next
Next delivery problems including in-house drivers and CRA 2015.
Marks & Spencer
M&S missing or damaged parcels and refund steps.
Primark
Primark click-and-collect or home delivery problems.
Boohoo
Boohoo missing parcels, courier disputes and refund steps.
SHEIN
SHEIN cross-border refunds, chargeback and Consumer Rights Act 2015.
Temu
Temu Purchase Protection, CRA 2015 and chargeback for missing orders.
Zara
Zara missing or damaged parcels under UK consumer law.
H&M
H&M delivery disputes and Section 20 short-term reject right.
Argos
Argos missing parcels, store collection and same-day delivery.
John Lewis
John Lewis missing or damaged deliveries with in-house drivers and CRA 2015.
Very
Very delivery problems including BNPL refund considerations.
JD Sports
JD Sports missing or damaged orders and statutory rights.
Currys
Currys faulty appliances, in-house delivery and CRA 2015.
AO.com
AO white goods delivery problems and short-term reject right.
Etsy
Etsy Purchase Protection, marketplace rules and chargeback.
PrettyLittleThing
PLT missing or damaged parcels and refund steps.