Will you store my personal data?

We store the case details you enter, such as retailer, courier and order value, so the plan can be restored after checkout. We do not sell your data. You can ask us to delete it.

What if the retailer ignores my dispute?

Use a short follow-up first. If they still do not respond, the next route depends on your payment method and the facts of the case. That may mean chargeback, Section 75, or a formal complaint.

Can I use this for business orders?

This tool is designed for personal consumer orders covered by the Consumer Rights Act 2015. Business-to-business orders have different legal protections and may not be covered by the same rules.

UK consumer rights focused

Parcel problem in the UK? Get your refund under UK law.

Lost, late, damaged, stolen, or marked delivered when nothing arrived? Answer a few questions and see who to contact first.

Free · No signup · 5 dispute types

Royal Mail, Evri, DPD, Yodel & more·Aligned with Citizens Advice guidance

Pick what happened

Lost parcel

Your order hasn't arrived on time.

Marked delivered

Tracking says delivered but you don't have it.

Return lost

You returned it but the retailer says it never arrived.

Damaged item

Your parcel arrived broken or damaged.

Parcel stolen

Stolen from your doorstep or safe place.

No signup required

Steps 1 and 2 are free

5 dispute types covered

Rule-based routing, not AI decisions

3 quick steps

How it works

Tell us what happened

Add the details

Get your claim letter

Get a complaint email that fits your order and the law.

Steps 1 and 2 are completely free. No account needed.

Not legal advice

Rule-based consumer guidance for UK delivery disputes.

Citizens Advice

Useful public guidance for orders that do not arrive.

Which?

Plain English guidance on late, missing, and damaged deliveries.

Reviewed May 2026

Checked against public consumer guidance and carrier terms.

Ready to start your claim?

Answer a few questions. Steps 1 and 2 are completely free.

Free tool · No data stored · UK consumer rights

What the checker helps with

Example situations only. Outcomes depend on the evidence, retailer response, and payment method.

Retailer says to contact the courier

Send a retailer-first complaint that explains why the seller still has to deal with it.

Tracking says delivered, but nothing arrived

Use your screenshots, delivery photo, and neighbour checks to ask for a refund or replacement.

Retailer refuses after your first message

See when to chase, when to complain formally, and when your bank may be the next route.

Frequently Asked Questions

Yes. The first assessment is free. If you want the full letter, follow-up wording, and escalation route, there is a one-off paid option. You do not have to buy it.

No. Answer a few questions about the delivery problem and you can see the first steps straight away.