Know exactly how to challenge a parcel problem
Find out who is actually responsible for your parcel and what to send them. That part is free. If you want the letters written for you, they start at £2.99, paid once.
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Clear next steps for your parcel issue.
Choose what happened
Each option starts your free check
Free UK parcel dispute checker
What does Parcel Refund do?
Parcel Refund helps with missing, late, damaged, stolen and lost return parcels. It uses deterministic rules, not AI decisions, to work out who is liable, what evidence to keep and when to escalate. You answer questions about your delivery; it does not guess at your case.
3 quick steps
How it works
Tell us what happened
Pick the problem that matches yours.
Add the details
Answer a few questions about the delivery. You don't need an account.
See your free route
Who to write to, and how long to give them.
The route is free. Only buy the letters if they save you the work.
Refund routes
See the route before you write.
Every guide maps the same ground: who to contact, what evidence to keep and the point where waiting turns into escalating.
Decision flow
Royal Mail lost parcel
Who claims, and in what order.
- 1Identify the route
- 2Save evidence
- 3Check timing
- 4Ask for an outcome
- 5Escalate if refused
Decision tree
Amazon missing delivery
From Your Orders to payment protection.
- 1Open Your Orders
- 2Check evidence
- 3Amazon fulfilled?
- 4Third-party seller?
- 5Still refused?
Your rights
Retailer or courier?
Where the delivery risk actually sits.
- 1Bought from a trader?
- 2Trader's carrier?
- 3Physical possession?
- 4Missing or damaged?
- 5Seek the remedy
Not legal advice
Rule-based consumer guidance for UK delivery disputes.
Citizens Advice
Useful public guidance for orders that do not arrive.
Which?
Plain English guidance on late, missing, and damaged deliveries.
Reviewed May 2026
Checked against public consumer guidance and carrier terms.
Still not sure who to chase?
Two minutes of questions and you'll know.
No account, no subscription. The letters are optional.
What the checker helps with
Example situations only. Outcomes depend on the evidence, retailer response, and payment method.
Retailer says to contact the courier
Send a retailer-first complaint that explains why the seller still has to deal with it.
Tracking says delivered, but nothing arrived
Use your screenshots, delivery photo, and neighbour checks to ask for a refund or replacement.
Retailer refuses after your first message
See when to chase, when to complain formally, and when your bank may be the next route.
Frequently Asked Questions
Guides by courier and by problem
The longer walkthroughs live in our parcel refund UK guides, which go through Royal Mail compensation rules, Evri lost parcel claims, and your rights under the Consumer Rights Act 2015.
If your problem is with one courier, compare the steps for Royal Mail compensation, Evri lost parcel claim, DPD missing parcel refund, Yodel delivery issue help, Amazon Logistics delivery problems, UPS parcel claim help, and FedEx delivery problem steps.
If you already know the type of dispute, go straight to the parcel refund process for delivered but not received claims, doorstep theft refund process, late delivery refund process, damaged parcel refund process, item missing from parcel refund process, or return parcel lost refund process.
Before raising a claim, check what proof you need for a parcel refund so you have the right evidence ready.