Argos Parcel Not Delivered or Refund Refused? UK Guide
Argos uses its own in-house couriers for large items and third parties for smaller. CRA 2015 applies in full.
Who delivers your Argos order?
Argos typically uses: Argos in-house delivery, Royal Mail, Yodel. The exact courier varies by region, order size, and delivery option.
Whichever courier handled your parcel, your contract is with Argos, not the courier. Section 29 of the Consumer Rights Act 2015 puts the obligation on Argos to deliver into your physical possession.
Argos contact and returns
- How to contact
- Argos customer services via the help section, chat, or phone (number on argos.co.uk).
- Returns policy summary
- Argos offers free returns to store and Sainsbury's where the order originated. Specific items have shorter windows.
How to claim a refund from Argos
- 1
Save evidence: order confirmation, tracking screenshot, any delivery photo, and chat or email transcripts.
- 2
Wait 24–48 hours past the expected delivery date in case the parcel arrives late.
- 3
Contact Argos via Argos customer services via the help section, chat, or phone (number on argos. Quote Section 29 of the Consumer Rights Act 2015 if the parcel is missing.
- 4
Set a clear written deadline (7 days). Confirm in email even if the conversation started by chat or phone.
- 5
If Argos refuses or delays, escalate via Section 75 (credit card over £100), chargeback (debit card, within 120 days), or trading standards.
Argos delivery FAQs
Is Argos legally responsible for a missing parcel?
Yes. Under Section 29 of the Consumer Rights Act 2015, the retailer (Argos) is responsible for the goods until you take physical possession. Argos cannot redirect you to the courier because your contract is with Argos, not the courier.
How long does Argos have to refund me?
Under Consumer Contracts Regulations, refunds are due within 14 days of cancellation. For damaged goods, a short-term right to reject and full refund applies within 30 days under the Consumer Rights Act 2015.
What if my Argos same-day delivery fails?
Argos must deliver within the agreed window. If missed and the date was essential, you can cancel for a full refund.
Argos store collection lost — who is liable?
Argos. Until you physically collect, the goods are in their possession. CRA 2015 applies.
Can I use Section 75 on Argos credit purchases?
Yes if you paid by credit card and the order was over £100. Argos Card (store credit) may have different rules — check with your card issuer.