Updated 14 May 2026
Proof of delivery dispute UK
Quick answer
A delivered scan, photo or signature is evidence, but it may not settle the dispute. Check whether it actually shows delivery to you, your address, your nominated safe place or someone authorised to receive the parcel.
What proof can include
Retailers and couriers may rely on tracking scans, delivery photos, GPS coordinates, signatures, safe-place notes, reception logs or neighbour delivery records.
The useful question is whether that proof matches your address, your instructions and the reality of what happened.
Evidence problems to flag
- 1Photo shows a different door, hallway, bin area or unclear location.
- 2Signature is missing, unreadable or from someone you do not know.
- 3Safe place was not nominated or was exposed to public access.
- 4GPS or tracking location does not match your property.
- 5Courier says delivered but no detailed proof has been provided.
How to challenge it
Do not just say the proof is wrong. Explain why. Attach your own photos, address details, neighbour checks and any building access facts that make the proof unreliable.
Ask the retailer to review the evidence and confirm whether it shows proper delivery to you.
When the claim is stronger
Your position is usually stronger where the photo is plainly the wrong place, the service required a signature but none exists, or the courier left the parcel somewhere you never authorised.
Frequently asked questions
Is a courier photo conclusive proof?
No. It can be useful evidence, but it may be weak if it does not identify your address or shows an unsafe or unauthorised location.
What if someone else signed for it?
Ask who signed, whether they were authorised, and where delivery took place. Keep the complaint focused on whether the goods reached you or someone you nominated.
Should I send photos of my front door?
Yes, if they help show that the courier photo is a different address or that the claimed location was exposed or not your nominated safe place.